Privacy Policy

Last Updated 15th January 2016

  1. Introduction
    1. Library Information Services Limited (“we”, “us” or “FundsLibrary”) is committed to protecting and respecting the privacy of all visitors to our website at (the “Website”).
    2. This Privacy Policy (“Privacy Policy”) (together with the terms and conditions of your use of the Website, the Cookie Policy and any other documents referred to in them (“Conditions of Use”)) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting you are accepting and consenting to the practices described in this Privacy Policy.
    3. For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Library Information Services Limited trading as FundsLibrary (a company registered in England and Wales under company number 02264702). Our registered office and main trading address is at One College Square South, Anchor Road, Bristol BS1 5HL.
  2. Information we may collect from you
    We may collect and process the following data about you:
    1. Information you give us. You may give us information about you by filling in forms on the Website or by corresponding with us by phone, e-mail or otherwise. The information you give us may include your name, your company name, your address, your e-mail address and telephone number.
    2. Information we may collect. We may automatically collect the following information about each visit to the Website:
      1. technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your geographic location, your browser type and version, browser plug-in types and versions, operating system and platform; and
      2. information about visits, including: the source of your visit, the full click path through the Website (including date and time); services and funds you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse movements); and methods used to browse away from the page and any phone number used to call our Helpdesk number.
    3. Information we receive from other sources. We may receive information about you if you use other websites operated by the Hargreaves Lansdown Plc and its subsidiaries (as defined in section 1159, Companies Act 2006 (our “Group”) or the other services they provide. We may also receive information about you from third party service providers such as advertising networks and analytics providers. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out below (depending on the types of information we receive).
  3. Use of the information collected
    We use information held about you in the following ways:
    1. to provide you with any information, products and services you request from us (which includes carrying out any obligations arising from any contracts entered into between you and us);
    2. to provide you with information by post or email, about services you request from us and where appropriate other services of a similar nature which may be of interest to you. You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right by contacting us by phone, post or email.
    3. to notify you about changes to our service;
    4. to ensure that content from the Website is presented in the most effective manner for you and for your computer.
    5. to improve the Website to ensure that content is presented in the most effective manner for you and for your computer as well as to administer the Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    6. to allow you to participate in interactive features of our service, when you choose to do so;
    7. as part of our efforts to keep the Website safe and secure;
    8. to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
    9. to make suggestions to you and other users of the Website about products or services that may interest you or them.
  4. Discolsure of your information
    1. We may share your personal information with any member of our Group.
    2. We may share your information with selected third parties including:
      1. our partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you, to enforce or apply our Conditions of Use and other agreements or to protect the rights, property or safety of our sites, ur users or others; and
      2. advertisers and advertising networks that require the data to select and serve relevant adverts to you and others on this Website. We will never sell, trade, or rent your personal information to others. It will only be passed to third party advertisers in order to provide services on behalf of Hargreaves Lansdown.
    3. We may disclose your personal information to third parties:
      1. in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
      2. if FundsLibrary, any member of the group of companies of which we are a part, or substantially all of either of their assets are acquired by a third party, in which case personal data held by us about our customers may be one of the transferred assets; and
      3. if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply the Conditions of Use and other agreements; or to protect the rights, property, or safety of FundsLibrary, any member of the group of companies of which we are a part, our customers, or others. This includes exchanging information with other companies and organisations to prevent or detect financial and other crime.
  5. This website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse the Website and also allows us to improve our Website. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.
  6. Where we store your personal data
    1. 1. Save as specified in the Cookie Policy, the personal data that we collect from you will be held on our servers in the United Kingdom and will be retained for a reasonable period or as long as the law requires. However, your personal data may be transferred to, stored at or processed in a destination insider or outside the European Economic Area by our partners or service providers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
    2. The internet is an open medium and we cannot guarantee that any information you send to us by email or via the Website will not be intercepted or tampered with; any transmission is at your own risk. To help protect your personal data and minimise the risk of it being intercepted by unauthorised third parties our secure servers employ Transport Layer Security v1 (TLS) encryption when you submit information to us through the Website. This security is signified by the "https" and the padlock on the URL bar. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
  7. Links to external websites
    The Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
  8. Accessing and Updating your Personal Data
    You have the right to request a copy of the personal information we hold about you. If you would like a copy of some or all of this information you may contact us by email at or you may write to us at our registered office address: Hargreaves Lansdown, One College Square South, Anchor Road, Bristol BS1 5HL. We may charge a nominal fee for providing this information. If any of the information we hold is inaccurate, you can ask us to make any necessary amendments.
  9. Changes to this Privacy Policy
    We reserve the right to revise or supplement this Privacy Policy from time to time. You should bookmark and periodically review this page to ensure that you are familiar with the most current version of this Privacy Policy and so you are aware of what information we collect, how we use it and under what circumstances we disclose it. You can determine when this Privacy Policy was last revised by checking the "Date of last update" legend at the top of this Privacy Policy.
  10. Contact
    If you have any comments, queries or requests relating to our use of your personal information or any questions about this Privacy Policy, please contact us by telephone (on 0117 980 9994), by email ( or write to us at FundsLibrary, One College Square South, Anchor Road, Bristol BS1 5HL. We welcome your questions and any suggestions you may have about our Privacy Policy.

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